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Frequently Asked Questions (FAQ)

Common FAQs

If I renew my subscription ahead of the expiration, will I lose days?
No - renewing your subscription will kick out the expiration date by 1 year for yearly renewals and 2 years for 2-year renewals.

What types of subscriptions do you offer?
We offer monthly, annual, and multi-year subscription plans and single or multi-user licenses.

What is the difference between single and multi-user accounts?
Multi-user accounts allow you to give access to sub-users via their email address and change who is doing the work. Multi-users allow you to:

  • Track individual IA activity for IA Activity Reports
  • Allow admins to restrict access to sub-users (i.e., invoices) as needed
  • Allow selection of responsible parties (A&Ps or IAs) for reports (under 43.9 or 43.11) for work orders, AD reports, and logbook service records

How do you ensure your data is accurate?
We have direct access to the FAA database and tag, categorize, and structure FAA data appropriately to make it easier to create aircraft profiles, AD reports, and any other type of reports that rely on FAA data.

I'm not too good with computers - how easy is this to learn?
We're a team of aviation and software professionals committed to creating simple to use tools for the General Aviation community. If you need extra help, you can always call us.

I made an aircraft profile and the engine / airframe model is wrong!
Sometimes the aircraft registration model(s) are wrong due to FAA registration data being wrong (we simply pull from the FAA database). In this case, create an aircraft profile from the model type and then add the N-number manually.

Do you offer support?
Yes, we are committed to helping you be successful. Customers can call us, email us, or chat with us M-F over business hours. Our team is nationally distributed, allowing us to cover most clients across CONUS, Alaska, and Hawaii.

My Logbook Record isn't printing correctly
Printing can depend on many factors: page setup (we recommend letter), browser plugin used in printing, selecting the correct Avery template to print on, etc. Check to make sure the margins are auto and that you are printing from the actual PDF and not the browser. 

How often do you update FAA Forms?
FAA forms are looked at on a monthly basis, generally the first Friday of the month to determine if there are any new versions of FAA forms.